How can I join the FRITES Members Club?

New Registrations:

To join the FRITES Members Club, individuals can register on the FRITES Members Club Website.

1. Visit the FRITES Members Club website on http://rewards.frites.hk
2. Join using a QR Code in one of our venues
3. Contact us at loyalty@frites.hk to receive a QR link via email

Existing Members:

As the new program operates on a different platform, please register using one of the following ways:

1. Visit the FRITES Members Club website on http://rewards.frites.hk
2. Join using a QR Code in one of our venues
3. Contact us at loyalty@frites.hk to receive a QR link via email

If you were a MEMBER in the previous FRITES App Loyalty Program, you will need to re-register for FRITES Members Club. Please use the registered email and mobile no. (used on the previous program) to create your account.

If I am a current Corporate member from the previous FRITES App Loyalty Program, do I need to register the FRITES Members Club again?

If you were a Corporate member in the previous FRITES App Loyalty Program, you will need to re-register for FRITES Members Club. Please use the registered email and mobile no. (used on the previous program) to create your account. We will also require you to enter your company email address for verification purposes.

If I am a current VIP member from the previous FRITES App Loyalty Program, do I need to register the FRITES Members Club again?

If you were a VIP in the previous FRITES App Loyalty Program, you will need to re-register for FRITES Members Club. Please use the registered email and mobile no. (used on the previous program) to create your account.

What will happen to the points I earned in the previous FRITES App Loyalty Program?

Points accrued in the previous FRITES App Loyalty Program will be converted into a cash voucher, which can be accessed directly through the new FRITES Members Club web app when it launches early July 2024. The conversion rate is 2 points = HKD1. For example, 5,000 points will be converted to a HKD2,500 voucher.

How do I earn FRITES rewards?

FRITES Rewards can be earned by dining at any FRITES location. Rewards are based on the frequency of visits with a minimum of 2 visits per month. A minimum spend of HKD200 is required to qualify as a visit.

How can I earn FRITES Tier Points?

FRITES Tier Points are earned based on the spending during dining, with an exchange rate of HKD1 = 1 Tier Point. FRITES Tier Points are dedicated to enable members to move within the different TIERS – GREEN, SILVER and GOLD.

Where can I find my current Tier Points and rewards ?

The current Tier Points and rewards can be viewed on the home screen of the FRITES web app.

Will my FRITES Tier Points expire?

FRITES Tier Points expire one year from the registration, upgrade or downgrade date.

How do I redeem my FRITES rewards?

To redeem rewards, go to “My Rewards” section and select the reward you wish to redeem and show it to our team.

How can I redeem my birthday privileges?

Your birthday reward can be found on the rewards section under “birthday rewards”.   Simply show it to our team to claim your reward.

If both my husband and I have joined the Frites Members Club, can we combine our Tier Points?

Members cannot combine FRITES Tier Points from different accounts for rewards redemption.

What if I have forgotten my Member Login Password?

For forgotten member login passwords, the “Forgot Password” option on the login page can be utilized. A verification email will be sent upon entering the registered email address.

How can I upgrade my member account to a higher tier?

Membership tier upgrades can be achieved by earning the required tier points within a membership year.
HK$1 = 1 tier point

For example:

• GREEN tier members need to earn 6,000 tier points per membership year to be upgraded to SILVER.
• SILVER tier members need to earn 6,000 tier points per membership year to retain SILVER and 12,000 tier points to upgrade to the GOLD tier
• GOLD tier members need to earn 12,000 tier points per membership year to retain the GOLD tier

Will my membership tier be ‘downgraded’?

Membership tier upgrades can be achieved by earning the required points within a membership year.
HK$1 = 1 tier point

For example:

• SILVER tier members unable to earn 6,000 tier points per membership year will downgrade to the GREEN tier.
• GOLD tier members unable to earn 12,000 tier points per membership year will downgrade to the SILVER tier.

How long is my membership valid for?

Your membership remains valid as long as you actively visit FRITES.

Who can I contact to speak to about the membership system or deleting my account?

Please contact us at loyalty@frites.hk.